Delivery Policy

Delivery Charges & Thresholds

Delivery charges are based on your order subtotal and the delivery options available for your order. The applicable delivery charge is displayed at checkout before you complete your purchase.

The free-delivery threshold is calculated using the eligible order subtotal. Any exclusions or additional charges will be shown at checkout.

Processing & Estimated Delivery Times

We aim to process orders promptly and deliver them as soon as possible. Delivery estimates depend on the destination, product availability, courier operations, and the time the order is placed.

• Estimated delivery: Delivery is generally expected within 1 to 3 business days across the UAE, subject to availability and the delivery location.
• Order processing: Orders are processed according to our operating schedule. Orders placed on Fridays or public holidays may require additional processing time.

Where available, the estimated delivery date or timeframe will be shown during the ordering process or communicated through your order confirmation.

Address Changes & Order Tracking

Address Changes

If you need to change your delivery address, contact BabyLife customer support as soon as possible and provide your order number and the corrected address.

Address changes may be possible before an order is dispatched. Once an order has been handed to the courier, changes may no longer be possible or may require additional coordination.

Order Tracking

If tracking information is available for your order, it will be shared through the applicable order communication or tracking facility.

Tracking information may take some time to appear after dispatch. If you need help locating your order, contact our customer support team with your order number.

Delivery Attempts & Customer Availability

Please ensure that your delivery address and UAE contact number are accurate and that someone is available to receive the order.

• Delivery coordination: The courier may contact you to coordinate delivery or confirm your availability.
• Unsuccessful delivery: If delivery cannot be completed, the courier may arrange another attempt or provide instructions for the next step. Any applicable redelivery arrangements will depend on the courier and order circumstances.
• Incorrect contact details: Incorrect or unreachable contact information may delay delivery or prevent the courier from completing it.

Need Help With Your Delivery?

If you have a question about delivery charges, an existing order, or a delivery delay, contact BabyLife customer support and include your order number where applicable.