Return and Exchange Policy

Return & Exchange Eligibility

Return and exchange eligibility depends on the product category and the applicable return period. Please check the product page and the conditions below before contacting us.

How to Request a Return

To request a return, contact our customer support team with your order number and the product you wish to return.

1. Locate your order number and purchase details.
2. Contact BabyLife UAE customer support.
3. Tell us which item you want to return and the reason.
4. Our team will review your request and explain the next steps.
5. If your return is approved, follow the instructions provided by our team.

Return requests are subject to the applicable product eligibility conditions and return period. Please wait for instructions from our team before sending an item back.

Exchanges

If you would like to exchange an eligible product for another size or variant, contact our customer support team with your order number and the item you would like instead.

Exchanges are subject to product eligibility and stock availability. Our team will confirm whether your requested exchange can be arranged and explain the next steps.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact our customer support team as soon as possible.

Include your order number, a description of the problem and clear photographs when applicable. Our team will review the information and advise you about the available resolution.

Refunds & Processing

Refunds are subject to return approval and, where applicable, inspection of the returned product. Once a refund is approved, the refund method will depend on the original payment method and the arrangements confirmed by our customer support team.

• Cash on Delivery (COD): Contact customer support to confirm the available refund method and provide any necessary payment details.
• Online Card or Apple Pay: Approved refunds are generally returned to the original payment method, subject to payment provider processing.
• Refund timing: Processing times may vary depending on the return review and payment provider. Contact support for information about your specific refund.

Any applicable delivery, collection or other charges will be explained by customer support during the return process.

Need Help With a Return or Exchange?

Our customer support team can help you understand the applicable policy and submit a return, exchange or damaged-item request.